Return & Exchange Policy

At REDNM, we strive to provide our customers with a seamless shopping experience. We understand that sometimes, returns and refunds may be necessary. This page will guide you through our refund policy, ensuring that you have all the information you need.

7-Day Return Window

Our refund policy allows you to request a return within 7 days of receiving your item. This gives you ample time to inspect the product and decide if it meets your expectations.

Eligibility for Return

In order to be eligible for a return, the item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags attached.
  • The item must be in its original packaging.

Please note that you will need to provide the receipt or proof of purchase when requesting a return.

Initiating a Return

To start a return, simply contact us at rednmshop@gmail.com. Our customer service team will guide you through the process and connect you with our courier. Please note that it takes 5-7 days to process a return or exchange request. Our courier will contact you by phone or SMS to schedule a pick-up.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

Exchanges

If you wish to exchange an item for a different size, color, or style, our customer service team will be happy to guide you through the process and connect you with our courier. Exchanges take 5-7 days to process. Our courier will contact you by phone or SMS to schedule a delivery.

An alternative and faster way to get what you want is to return the original item and make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Thank you for taking the time to understand our refund policy. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you.